Y1-P10 · Phase 10 of 11
Escalation & Troubleshooting
Master escalation procedures and advanced troubleshooting methodology.
EscalationTroubleshooting methodRoot cause analysisJoiner/mover/leaverEvidence collection
Objectives
- 1.Follow proper escalation procedures
- 2.Apply structured troubleshooting methodology
- 3.Perform root cause analysis
- 4.Understand joiner/mover/leaver concepts
- 5.Collect and preserve evidence properly
Student Outcomes
- Escalate tickets with proper evidence
- Apply structured troubleshooting
- Perform root cause analysis
- Understand identity lifecycle concepts
Evidence Requirements
- •Escalation documentation
- •Root cause analysis reports
- •Troubleshooting scenario resolutions
- •Evidence collection examples
Acceptance Criteria
- Student can escalate with useful evidence
- Student applies structured troubleshooting
- Student can perform root cause analysis
Evidence & Scoring
Passing: 80%
Tutor — Y1-P10
Tutor Offline. Ollama is not running. Install from ollama.com, then run
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